by Ted Coiné, June, 2011.
We leaders have a big, big problem. It’s called information filtering, and every social group does it – family, circle of friends, and certainly staff. The larger a company gets, the more layers of management separate the CEO from the front line staff and customers, the more egregious this can become.
We leaders, with our strong can-do personalities, have a second problem that compounds on this first one: our faith in tacit consent. That value holds that if people don’t speak up, they’re with us.
CEOs, this post is for you. Look right now at your organization. Maybe you are physically removed from your front-line workers. Maybe a lot of them are in other states or countries. Within your headquarters, maybe your office is on a different floor. Maybe there are tens of thousands of them, and so sheer numbers keep you apart from them. Maybe your schedule is so full that you rarely have opportunity to mix with “the little people,” and when you do, is it possible they are hand-selected by your direct reports? (continue reading… )